Shipping Policy
Last updated: December 2024
1. Overview
Oriental Frame Limited is committed to delivering your products safely and efficiently. This Shipping Policy outlines our delivery options, timeframes, and procedures.
2. Shipping Areas
We currently ship to:
- United Kingdom: All areas including Northern Ireland, Scottish Highlands, and Islands
- European Union: All member states
- International: Selected countries worldwide
For deliveries to locations not listed or for bulk orders, please contact us for a custom quote.
3. Shipping Costs
Shipping costs are calculated based on:
- Delivery destination
- Order size and weight
- Delivery speed selected
- Special handling requirements
Exact shipping costs will be provided in your personalised quote. We strive to offer competitive rates and may offer free or discounted shipping for larger orders.
4. Delivery Timeframes
4.1 Standard Delivery
- UK Mainland: 3-5 business days
- UK Remote Areas: 5-7 business days
- Europe: 7-14 business days
- International: 14-28 business days
4.2 Express Delivery
Express delivery options may be available for an additional charge. Please enquire when requesting your quote.
4.3 Custom and Bulk Orders
For custom orders and bulk purchases, delivery times will be confirmed at the time of order. These may vary depending on production requirements and stock availability.
5. Order Processing
Orders are typically processed within 1-3 business days after payment confirmation. You will receive:
- Order confirmation email upon placing your order
- Dispatch notification with tracking information (where available)
- Delivery confirmation upon successful delivery
6. Tracking Your Order
For tracked shipments, you will receive tracking details via email once your order has been dispatched. You can use these details to monitor your delivery progress. If you have not received tracking information within 5 business days of order confirmation, please contact us.
7. Delivery Signature
Depending on the value and nature of your order, a signature may be required upon delivery. If you are not available, the courier may leave a card with instructions for redelivery or collection.
8. International Shipping
8.1 Customs and Import Duties
International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping charges.
8.2 Documentation
We will provide all necessary commercial documentation for customs clearance. For specific requirements, please contact us before placing your order.
9. Damaged or Lost Packages
9.1 Damaged Items
If your order arrives damaged, please:
- Take photos of the damaged packaging and products
- Contact us within 48 hours of delivery
- Retain all original packaging materials
9.2 Lost Packages
If your order has not arrived within the expected timeframe, please contact us. We will investigate with the courier and arrange a replacement or refund if the package is confirmed lost.
10. Incorrect Delivery Address
Please ensure your delivery address is correct when placing your order. We cannot be held responsible for delays or non-delivery resulting from incorrect address information. Additional charges may apply if a package needs to be redirected.
11. Special Handling
Fragile or high-value items may require special handling and packaging. Additional charges may apply and will be included in your quote.
12. Contact Us
For shipping enquiries, please contact us at:
Oriental Frame Limited
124 City Road, London, EC1V 2NX
Email: support@orientalframe.com
Phone: +44 (0) 20 3576 7127