Terms & Conditions
Last updated: December 2024
1. Introduction
These Terms and Conditions (“Terms”) govern your use of the Oriental Frame website (orientalframe.com) and the purchase of products from Oriental Frame Limited (“we”, “our”, “us”).
Company Information:
Oriental Frame Limited
Company Number: 16458443
Registered Address: 124 City Road, London, EC1V 2NX, United Kingdom
Email: support@orientalframe.com
Phone: +44 (0) 20 3576 7127
By using our website or purchasing products from us, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Definitions
- “Customer” means any individual or business that purchases products or services from us
- “Products” means any goods or items offered for sale by Oriental Frame Limited
- “Order” means your request to purchase Products from us
- “Quote” means our written price proposal for Products
- “Contract” means the legally binding agreement between you and us for the sale of Products
3. Ordering Process
3.1 Quote Requests
Our products are sold on a quote-based system. To obtain pricing, you must submit a quote request through our website or contact us directly. Prices vary based on:
- Quantity ordered
- Product specifications
- Customisation requirements
- Delivery location and requirements
3.2 Quote Validity
Unless otherwise stated, quotes are valid for 14 days from the date of issue. Quotes are subject to stock availability and may be revised if circumstances change.
3.3 Order Acceptance
A Contract is formed when we issue an order confirmation. We reserve the right to reject any order at our discretion. If we reject your order, we will refund any payment made.
4. Pricing and Payment
4.1 Prices
All prices are quoted in GBP (£) and are exclusive of VAT unless otherwise stated. VAT will be added at the applicable rate where required.
4.2 Payment Terms
Payment terms will be specified in your quote. Generally:
- Individual orders: Full payment before dispatch
- Business accounts: Terms by arrangement
- Custom orders: Deposit required, balance before dispatch
4.3 Payment Methods
We accept payment by bank transfer and other methods as agreed. Payment details will be provided with your invoice.
5. Delivery
5.1 Delivery Times
Delivery times will be estimated in your quote. While we strive to meet delivery estimates, they are not guaranteed and may be affected by factors beyond our control.
5.2 Delivery Charges
Delivery charges are calculated based on order size, weight, and destination. These will be included in your quote.
5.3 Risk and Title
Risk of loss or damage passes to you upon delivery. Title to the Products passes to you when full payment has been received.
6. Returns and Refunds
Please refer to our Refund Policy for detailed information on returns and refunds. Key points:
- Consumer customers have a 14-day cooling-off period for distance sales
- Products must be returned in original condition
- Custom or bespoke items are non-refundable unless faulty
- Refunds are processed within 14 days of receiving returned goods
7. Product Descriptions and Images
We make every effort to ensure product descriptions and images are accurate. However, due to variations in screens and the handcrafted nature of many items, actual products may differ slightly from images. This does not affect your statutory rights.
8. Intellectual Property
All content on our website, including text, images, logos, and design, is the property of Oriental Frame Limited or our licensors. You may not reproduce, distribute, or use this content without our written permission.
9. Limitation of Liability
To the fullest extent permitted by law:
- Our total liability for any claim shall not exceed the value of the Products purchased
- We shall not be liable for indirect, consequential, or special losses
- We shall not be liable for any loss of profit, business, or goodwill
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
10. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemic, supply chain disruptions, or government actions.
11. Data Protection
We collect and process personal data in accordance with our Privacy Policy. By using our services, you consent to such processing.
12. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Dispute Resolution
If you have a complaint, please contact us first at support@orientalframe.com. We will try to resolve the issue within 14 days. If you are not satisfied, you may use alternative dispute resolution services or the courts.
For EU consumers, you may also use the European Commission's Online Dispute Resolution platform.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and any quote or order confirmation, constitute the entire agreement between you and Oriental Frame Limited.
16. Changes to Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the new Terms.
17. Contact Us
For any questions about these Terms, please contact us at:
Oriental Frame Limited
124 City Road, London, EC1V 2NX
Email: support@orientalframe.com
Phone: +44 (0) 20 3576 7127